Home Theater Marketplace Ordering InformationYou can order with confidence at HTmarket.com
HTmarket.com is a 4.5 star store as rated by our customers using Yahoo Shopping rating system. The 4.5 Star Top Rated icon next to HTmarket name is a sign of superlative quality. It means that HTmarket.com is participating in the Retailer Rating System, and that customers who have ordered from HTmarket.com have given it the highest ratings. HTmarket.com has been transacting business on the web since 2000 and in business since 1996. Click here for Example customer ratings and comments
HTmarket.com is hosted on the most secure servers on the internet with Yahoo, Inc. Entering credit card data in the HTmarket.com order form is secure and safe. HTmarket has 128 bit SSL Encryption to protect you from 99.99% of hacker crime. We are an accredited member of the Better Business Bureau and are authorized to display the BBBOnLine Reliability Seal. We are rated A+ by the Better Business Bureau.
MarketWare Technologies, Inc.
5215 N. Ravenswood Ave.
Chicago, IL 60640
Phone Orders: 1-888-764-9273
Customer Service Line: 1-773-728-8140
Normal Business Hours:
M-Fri, 9am - 5pm, CST
Saturday, 10am to 1pm
Fax Orders: 773-728-8162
Email Address: Sales1 "at symbol" HTmarket "dot" com
HTmarket.com Ordering, Shipping and Return Information:Your Order:
For questions about your order, please feel free to email us at info@HTmarket.com. We will get back to you within 24 hours or less.Shipping Cost Calculation and Taxes
Shipping charges are calculated based on weight, location, and number of shipments in the order. You will need to go to check out which will tally the shipping cost on the order and you will be given the chance to view the charges before you place the order.
We are solely located in Illinois and we collect sales tax only on orders that are shipped in Illinois. These orders are subject to an 10.25% sales tax. You may required to remit the sales tax in your state independently.Order Cancellation
You can cancel an order within 30 minutes of placing your order without a cancellation fee. Any order canceled after the 30 minute period is subject to a 25% cancellation fee times the value the items canceled. No order can be canceled after it enters shipping process. Orders are processed in our system within 30 minutes of ordering. This policy covers phone, fax, web and mail in orders.
Back orders can be canceled without penalty unless they have shipped.
Special ordered items that are identified with Special Order logo like home theater seating, home entertainment centers, home theater lighting, carpeting, and personalized items can not be canceled for any reason.Estimated Shipping Time Frames:
We have set up a timetable for shipping. We will be using business days as a time frame. A business day is any day not a weekend or holiday. For example, if you order a product Friday night at 6pm after business hours and the product ships in two business days, your shipping date at latest will be the following Tuesday. We ship most products by UPS ground and Fedex ground.
In rare occurrences, some products will be back ordered or special ordered. We will notify if there is a back order on the product by e-mail. For most orders we provide a tracking number which can be used to track the progress of your shipment by clicking on the link in the order status e-mail. We verify all estimated shipping time frames with confirming e-mails to you. If you would like to pay for upgraded shipping on your order, please contact us at firstname.lastname@example.org or 888-764-9273. We do not compensate or offer credits for any delayed shipments as your purchase is for the value of the item(s) only not for time period in which they ship.
Shipping Time Frame: The number of business days from the time you place your order to the time the product ships.
Ship time frame logos are located within description of each item in the following manner. Click on logo for more info on this ship time frame. Most items are either Quick Ship or 123 Shipping items. If you would like to buy "time" with upgraded shipping, please contact us to order your item over the phone at 888-764-9273.
If you order multiple items, some items ship faster than others and you will receive status by email on each item. We do not guarantee these times but we have a 99% track record in most cases for these time periods
Shipping charges are calculated based on weight, location, and number of shipments in the order. You will need to go to check out
which will tally the shipping on the order and you then be given the chance to view the charges before you place the order.
Shipping Outside the Continental U.S. 48 states, International Orders
Please click on the link International Order Policy
for more details but we ship to over 100 countries including in addition to our home country the USA.
Credit Card Charges:
Please be advised that your credit card statement will be processed through HTmarket.com. The statement will read HTmarket.com. We accept Visa, MasterCard, American Express, and Discover Card either on the web or by phone. In addition, we can take checks or wire tranfer, just contact us to set up your order by phone for that method. Please be advised if you request an alternate address to "Ship to" other than "Bill to" that your bank may require that the "Ship to" address be on file with your issuing bank. The charge may be declined if the "Ship to" is not on file with the bank. Please contact your issuing bank to have them put on file your alternate address and try the order again.Fraud Protection System:
HTmarket.com can not prevent fraudulent parties from placing orders on our web site however we will not process and ship any fraudulent orders. We have a proprietary screening method on all orders and fraudulent orders are flagged for investigation. In some cases, we will ask for printed identification before processing and shipping orders.Safe Delivery:
We guarantee that any purchases made at HTmarket.com
will arrive in new condition, please open and inspect merchandise immediately while shipping company driver is present and before you sign for the package(s). All items are priced and shipped carrying full insurance. This insurance covers your purchase only if you note damage on the carrier waybill. In the event that an item is not in good condition, please email us, at info1@HTmarket.com for replacement or repair information and please have a copy of the waybill showing that their is damage to the item.
Our damage policy only covers repair or replacement of the item(s). If you would like to an return item, please see our return policy below.
You must notify us within 48 hours if a product is damaged, defective or has missing parts. After 48 hours we are not responsible for defective or damaged products.Our Return Policy:
Return policy all depends on products ordered, please read
carefully below. If you have questions, contact us at email@example.com.
Audio/Video Electronics Returns: This includes DVD players, Projectors, Remotes, Speakers, Receivers, Video Processors,and other electronic products. E-mail your Request for an RA# to firstname.lastname@example.org. Requests must be made within 15 days of receipt of product. All defective returns are for an exchange only. For non defective returns, products must be factory sealed, unopened. We will not issue a ra# for opened electronic merchandise for non defective products. For defective returns, we will issue an ra# upon your explanation of defect. Refunds for non defective items that are unopened will be given after receipt at our warehouse and verification that the product is factory sealed. Refunds or exchanges for defective returns will be given after defect is verified by our technicians on staff. Some unopened non defective returns on items including remotes,tvs, video processors and projectors and other electronics are subject to a restocking fee of 25%. We highly recommend that you educate yourself on the features and benefits of electronics products before purchasing. Most electronics product carry at least a 1 year factory warranty on labor and parts. This will cover most defects after the 15 day period.
Accessories: If you are ever unhappy with a purchase made at HTmarket.com, simply email us at cust@HTmarket.com to request a return authorization number within 30 days of receiving your purchase (not including audio/video electronics). A credit will not be issued in the event that items are returned without authorization. An authorization will only be given if items are resalable in new condition. Accessory items have a restock fee of 25% including tv and speaker, av mounts, projector mounts, popcorn machines, tv mounts, projection screens and other items. If accessory products are installed or assembled in anyway then we can not take the item back to our warehouses. Trica Bar Furniture, and all Home Theater Seating are not returnable or cancelable for any reason. Any customized item or item that is designated as Special Order is not returnable for any reason. In the case of refused shipments, HTmarket.com will automatically assess a 25% restock fee and shipping fees unless HTmarket.com requests that you refuse the shipment. If free shipping was offered you will pay our cost on shipping the product to you and back to our warehouse. You would be charged round trip shipping. Any return you will be responsible for shipping costs.
Open Box Items or Refurbished Items: All sales final, no returns on these items, no exceptions.
For your protection, we recommend that you use UPS or Fedex insured for return shipment. Please insure the order for the full amount of your purchase. Please check with us on the proper address to return merchandise, do not return merchandise to address above, as this is not the manufacturing facility or warehouse. You must furnish a tracking number for a proof
of shipment for all returns.
Custom items or personalized items are not returnable for any reason.
Home theater seating is not returnable for any reason. We do offer a warranty on theater seating and it varies by manufacturer. We an assist in helping you facilitate the warranty claim.
Popcorn machines are returnable if the machine is unopened and in new condition. Popcorn machines that have been used or assembled will not be accepted for a return, any unused popcorn machines will be accepted within 30 days however you will only be refunded the value less 25% restock fee.
International Orders, must returned to the United States for any refund applicable.
Your satisfaction is very important to us. Contact our Customer Care department at cust@HTmarket.com if you have additional questions about returns.Your Privacy:
All personal information collected by HTmarket.com and Yahoo Shopping is kept confidential. We will never share, trade or sell any of this information to any third parties. We're 100% committed to protecting your privacy.Security:
We use the Yahoo Abaco E-commerce system which is an industry leader on the internet. All your information is properly encrypted. In order to secure your personal information, we have taken necessary steps to provide a number of security measures to our customers for safe and secure electronic commerce.Coupon Rules:
If you have a coupon code. Coupons can not be applied after orders are placed. We can accept one coupon per person per order within a 45 day period. Some manufacturer products don't allow coupons. We will contact you if this situation applies.
Not responsible for typographical errors and all prices subject to change without notice. HTmarket.com has the right to cancel any order for any reason at anytime.