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We know home theater - 24th Anniversary
Questions? 1-888-764-9273
We know home theater - 24th Anniversary


You can order with confidence at is a 5 star store as rated by our customers using Yahoo Shopping rating system. The 5 Star Top Service icon next to a Yahoo store's name is a sign of superlative quality. It means that is participating in the Yahoo Merchant Rating System, and that customers who have ordered from have given it the highest ratings.

Click here for Example customer ratings and comments is hosted on the most secure servers on the internet with Yahoo, Inc. Entering credit card data in the order form is secure and safe.

Contact Information

Parent company:
MarketWare Technologies, Inc.
5100 N. Ravenswood Avenue
Suite 100
Chicago, IL 60640

Phone Orders: 1-888-764-9273
Business Hours: M-Fri, 9am - 5pm, CST
Direct Line: 773-728-8140
Fax Orders: 773-728-8162 Ordering, Shipping and Return Information:

Your Order:

For questions about your order, please feel free to email us at We will get back to you within 24 hours or less.

Shipping Cost Calculation and Taxes

Shipping charges are calculated based on weight, location, and number of shipments in the order. You will need to go to check out which will tally the shipping cost on the order and you will be given the chance to view the charges before you place the order.

Most orders are tax free at this time. Illinois originating orders are subject to an 9% sales tax.

Order Cancellation

You can cancel an order within 30 minutes of placing your order without a cancellation fee. Any order cancelled after the 30 minute period is subject to a 10% cancellation fee times the value the items cancelled. No order is cancellable after it enters shipping process. Orders are processed in our system within 30 minutes of ordering.

Back orders can be cancelled without penalty unless they have shipped.

Special ordered items that are identified with Special Order logo like home theater loungers, home entertainment centers, home theater lighting, carpeting, and personlized items can not be cancelled for any reason.

Estimated Shipping Time Frames:

We have set up a timetable for shipping. We will be using business days as a timeframe. A business day is anyday not a weekend or holiday. For example, if you order a product Friday night at 6pm after business hours and the product ships in two business days, your shipping date at latest will be the following Tuesday. We ship most products by UPS ground and Fedex ground.

In rare occurences, some products will be back ordered or special ordered. We will notify if there is a back order on the product by e-mail. For most orders we provide a tracking number which can be used to track the progress of your shipment by clicking on the link in the order status e-mail. We verify all estimated shipping time frames with confirming e-mails to you. If you would like to pay for upgraded shipping on your order, please contact us at or 888-764-9273.

Shipping Time Frame: The number of business days from the time you place your order to the time the product ships. Ship time frame logos are located within description of each item in the following manmer. Click on logo for more info on this ship timeframe. Most items are either Quick Ship or 123 Shipping items. If you would like to buy "time" with upgraded shipping, please contact us to order your item over the phone at 888-764-927

You can also click on the icons below. These lead times are a guideline only. For Chirstmas ordering, we have added order by dates, order by X time frame and you will receive by Christmas.

Ships within Two Business Days

Ships within 2 to 3 business days

Ships within 4-7 business days

Special order

If you order multiple items, some items ship faster than others and you will receive status by email on each item. We do not guarantee these times but we have a 99% track record in most cases for these time periods

Shipping charges are calculated based on weight, location, and number of shipments in the order. You will need to go to check out which will tally the shipping on the order and you then be given the chance to view the charges before you place the order.

Shipping Outside the Continental U.S. 48 states, International Orders

Please read carefully if you are ordering outside the United States. We will accept and fulfill orders on a case by case basis for all originating orders in Canada, Ireland, United Kingdom, Alaska, Hawaii and Puerto Rico. If you are from another country, we can accept orders via email at our discretion. Most International orders would require the customer to use a freight forwarding company in the United States, would only accept wire tranfer of funds for these orders. In some cases, we can ship product direct to that country. Please email your address, country or origin and product(s) you would like to purchase. We can then advise of the process to purchase. All sales final on International orders, no returns or refunds. You should also be advised most warranties are not valid outside the United States, if they are valid you may be responsible to ship product to service organization in United States.

These orders are subject to increased shipping fees and in some cases these Countries will collect duties on merchandise that enters these Countries. We are not responsible for outlining any taxes, duties or custom broker fees by any Country outside the USA.

Duties, Taxes, Tarriffs, Brokerage fee's and all other applicable fee's that may be charged upon entry of our shipped product to Canada is the sole responsibility of the customer and is NOT included in the flat shipping cost.

If you have any questions on Canadian import fee's prior to placing your order, please call the following numbers for Canadian customs:

From within Canada, call:
1 800 461-9999 (toll free)

From outside Canada, call:
(204) 983-3500 or (506) 636-5064 (long-distance charges apply)

Credit Card Charges:

Please be advised that your credit card statement will be processed through The statement will read We accept Visa, Mastercard, American Express and Discover Card. Please be advised if you request an alternate address to "Ship to" other than "Bill to" that your bank may require that the "Ship to" address be on file with your issuing bank. The charge may be declined if the "Ship to" is not on file with the bank. Please contact your issuing bank to have them put on file your alternate address and try the order again.

Fraud Protection System: can not prevent fraudulent parties from placing orders on our web site however we will not process and ship any fraudelent orders. We have a proprietary screening method on all orders and fraudulent orders are flagged for investigation. In some cases, we will ask for printed identification before processing and shipping orders.

Safe Delivery:

We guarantee that any purchases made at will arrive in perfect condition. All items are priced and shipped carrying full insurance. In the event that an item is not in good condition, please email us, at for replacement information.

The only exception to this is that clear styrene plastic poster protector with loc frames are not guaranteed as they have small imperfections in this plastic before they are shipped.

Our Return Policy:

Return policy all depends on products ordered, please read carefully below. If you have questions, contact us at

Movie Poster Returns: We have 5 day return policy from your receipt of movie posters.

Audio/Video Electronics Returns: This includes DVD players, VCRs, Remotes, Speakers, Receivers, Home Theater in a box systems, Video Processors, Monster Cable and other electronic products. E-mail your Request for an RA# to Requests must be made within 15 days of receipt of product. All defective returns are for an exchange only. For non defective returns, products must be factory sealed, unopened. We will not issue a ra# for opened electronic merchandise for non defective products. For defective returns, we will issue an ra# upon your explanation of defect. Refunds for non defective items that are unopened will be given after receipt at our warehouse and verification that the product is factory sealed. Refunds or exchanges for defective returns will be given after defect is verified by our technicians on staff. Some unopened non defective returns on items including remotes, plasma tvs, video processors and projectors and other electronics are subject to a restocking fee between 15% and 25%. We highly recommend that you educate yourself on the features and benefits of electronics products before purchasing. Most electronics product carry at least a 1 year factory warranty on labor and parts. This will cover most defects after the 15 day period.

Accessories & All Other Items: If you are ever unhappy with a purchase made at, simply email us at to request a return authorization number within 30 days of receiving your purchase (not including movie posters and audio/video electronics). A credit will not be issued in the event that items are returned without authorization. An authorization will only be given if items are resaleable in new condition. Some accessory items have a restock fees between 15% and 25% including tv and speaker, av mounts, projector mounts, popcorn machines, plasma mounts, home theater seating, projection screens and all Peerless products. If Audio Video furniture is installed or put together in anyway then we can not take the furniture back to our warehouses. Trica Bar Furniture, Laurier Furniture and all Home Theater Loungers are not returnable or cancellable for any reason. Any customized item or item that is designated as Special Order is not returnable for any reason. In the case of refused shipments, will automatically assess a 25% restock fee unless requests that you refuse the shipment.

Open Box Items or Refurbished Items: All sales final, no returns on these items, no exceptions.

For your protection, we recommend that you use UPS insured for return shipment. Please insure the order for the full amount of your purchase. Please check with us on the proper address to return merchandise, do not return merchandise to address above, as this is not the manufacturing facility or warehouse. You must furnish a tracking number for a proof of shipment for all returns.

Some items including plasma tvs, projectors, popcorn machines, home theater seating, home theater carpeting, plasma mounts, ceiling mounts and dalite screens are subject to a restocking fee between 15% and 25%. No returns on customized items. All refused shipments will be assessed an automatic 25% restock fee.

Popcorn machines carry a warranty, 1 year for the 1911 4oz antique machine and 3 years on the 1911 8oz popcorn machine. Popcorn machines that have been used will not be accepted for a return, any unused popcorn machines will be accepted within 30 days however you will only be refunded the value less 15%-25% restock fee.

International Orders, all sales final, no returns or refunds.

Your satisfaction is very important to us. Contact our Customer Care department at if you have additional questions about returns.

Your Privacy:

All personal information collected by and Yahoo Shopping is kept confidential. We will never share, trade or sell any of this information to any third parties. We're 100% committed to protecting your privacy.


We use the Yahoo commerce system which is an industry leader on the internet. All your information is properly encrypted. In order to secure your personal information, we have taken necessary steps to provide a number of security measures to our customers for safe and secure electronic commerce.

Coupon Rules:

If you have a coupon code. Coupons can not be applied after orders are placed. We can accept one coupon per person per order within a 45 day period.